Self-denigrating actions

• Published in: Canadian pharmacists journal 2015-01, Vol.148 (1), p.10-10
• Main Author: Basque, Vincent J.
• Format: Article
• Language: English
• Subjects: Opinion
• ISSN: 1715-1635; 1913-701X
• DOI: 10.1177/1715163514561604

While I applaud the majority of Drs. Davies and Tsuyukis suggestions, I must take exception to their views on pharmacy drive-through windows. No doubt there are examples of poor practice using this technology, but we built our window with the intention of improving patient access and quality of care. Our experience has been that it has enhanced the quality of patient interaction for many patients, most notably those with mobility issues and mothers with children. Snow accumulations and icy sidewalks in our northern city mean that even businesses that are wheelchair-accessible in summer can be tricky to access during the winter months. People who have an acute injury are likely safer staying in a vehicle rather than navigating their way into the pharmacy on crutches. Many mothers solo-parent while their partners work in the oil patch and are grateful for the drive-through window, especially in sub 20C weather: They dont have to unload babies or children and keep an eye on them in a distracting pharmacy while trying to listen to the pharmacist.