Hourly Rounding to Improve Nursing Responsiveness: A Systematic Review

The aims of this study were to synthesize the evidence concerning the effect of hourly rounding programs on patient satisfaction with nursing care and discuss implications for nurse administrators. BACKGROUND:Patient satisfaction is a key metric that influences both hospital ratings and reimbursemen...

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Bibliographic Details
Published in:The Journal of nursing administration 2014-09, Vol.44 (9), p.462-472
Main Authors: Mitchell, Matthew D., Lavenberg, Julia G., Trotta, Rebecca L., Umscheid, Craig A.
Format: Article
Language:English
Subjects:
Accidental Falls - prevention & control
Analysis
Female
Hospital Communication Systems - organization & administration
Hospital Communication Systems - utilization
Humans
Middle Aged
Nurses
Nursing
Nursing care
Nursing Care - organization & administration
Patient Satisfaction
Personnel Staffing and Scheduling - organization & administration
Program Evaluation
Quality of Health Care - organization & administration
Systematic review
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Summary:The aims of this study were to synthesize the evidence concerning the effect of hourly rounding programs on patient satisfaction with nursing care and discuss implications for nurse administrators. BACKGROUND:Patient satisfaction is a key metric that influences both hospital ratings and reimbursement. Studies have suggested that purposeful nursing rounds can improve patient satisfaction, but the evidence to date has not been systematically examined. METHODS:A systematic review of published literature and GRADE analysis of evidence regarding nursing rounds were conducted. RESULTS:There is little consistency in how results of hourly rounds were measured, precluding quantitative analysis. There is moderate-strength evidence that hourly rounding programs improve patients’ perception of nursing responsiveness. There is also moderate-strength evidence that these programs reduce patient falls and call light use. CONCLUSIONS:Nurse administrators should consider implementing an hourly rounding program while controlled trials discern the most cost-effective approach.
ISSN:0002-0443
1539-0721
DOI:10.1097/NNA.0000000000000101