Communication difficulties during 999 ambulance calls: observational study

The study population comprised 999 calls received by an urban (West Midlands Ambulance Service) and a rural (Derbyshire Ambulance Service) ambulance service. A stratified systematic sample of the calls received over one week (early December 1998) was selected (n= 1830). During this time, the West Mi...

Full description

Saved in:
Bibliographic Details
Published in:BMJ 2001-10, Vol.323 (7316), p.781-782
Main Authors: Higgins, J, Wilson, S, Bridge, P, Cooke, M W
Format: Article
Language:English
Subjects:
Ambulance services
Ambulances
Anesthesia. Intensive care medicine. Transfusions. Cell therapy and gene therapy
Biological and medical sciences
Cell phones
Chi-Square Distribution
Communication
Communications industries
Derbyshire
Emergencies
Emergency admission
Emergency and intensive care: techniques, logistics
Emergency communications systems
Emergency Medical Service Communication Systems
Emergency services
Emotional states
England
Field study
First aid
Health care
Health Personnel
Hospitals
Humans
Intensive care medicine
Intensive care unit. Emergency transport systems. Emergency, hospital ward
Medical sciences
Mobile communications
Problems
Telephone
Telephone services
Telephones
West Midlands
Citations: Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:The study population comprised 999 calls received by an urban (West Midlands Ambulance Service) and a rural (Derbyshire Ambulance Service) ambulance service. A stratified systematic sample of the calls received over one week (early December 1998) was selected (n= 1830). During this time, the West Midlands Ambulance Service received approximately 830 calls per day and the Derbyshire Ambulance Service received approximately 240 calls per day.
ISSN:0959-8138
0959-8146
0959-535X
1468-5833
1756-1833
DOI:10.1136/bmj.323.7316.781