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Meet your surgical team: The impact of a resident-led quality improvement project on patient satisfaction
Patients often have an incomplete understanding of the levels of training and roles of the various surgical providers in teaching hospitals, leading to patient confusion and dissatisfaction. Pre-intervention discharge surveys were administered to gastrointestinal surgery inpatients (10/2016–02/2017)...
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Published in: | The American journal of surgery 2018-10, Vol.216 (4), p.793-799 |
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Main Authors: | , , , , , , |
Format: | Article |
Language: | English |
Subjects: | |
Citations: | Items that this one cites Items that cite this one |
Online Access: | Get full text |
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Summary: | Patients often have an incomplete understanding of the levels of training and roles of the various surgical providers in teaching hospitals, leading to patient confusion and dissatisfaction.
Pre-intervention discharge surveys were administered to gastrointestinal surgery inpatients (10/2016–02/2017) to evaluate sentiments regarding their surgical team. During the intervention period (02/2017–05/2017), patients at admission received “facesheets” containing team member profiles, photos, training level, and roles. These patients were evaluated using the survey, and pre- and post-intervention scores compared.
153 pre- and 100 post-intervention surveys were collected. There was a significant increase in patients reporting it was important to know the surgical team members and that they knew team member roles (p ≤ 0.05). Scores in every domain of the satisfaction survey improved in the post-intervention period, although not reaching statistical significance.
Improving how patients perceive their interactions with their surgical team has implications on patient satisfaction and hospital quality metrics.
•Facesheets with team profiles increase patient knowledge of their surgical team.•Facesheets increase importance patients place on knowing their surgical team.•Educating patients about their surgical team is valuable. |
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ISSN: | 0002-9610 1879-1883 |
DOI: | 10.1016/j.amjsurg.2018.07.056 |