COVID-19 transforms health care through telemedicine: Evidence from the field

Abstract This study provides data on the feasibility and impact of video-enabled telemedicine use among patients and providers and its impact on urgent and nonurgent healthcare delivery from one large health system (NYU Langone Health) at the epicenter of the coronavirus disease 2019 (COVID-19) outb...

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Bibliographic Details
Published in:Journal of the American Medical Informatics Association : JAMIA 2020-07, Vol.27 (7), p.1132-1135
Main Authors: Mann, Devin M, Chen, Ji, Chunara, Rumi, Testa, Paul A, Nov, Oded
Format: Article
Language:English
Subjects:
Adult
Age Distribution
Aged
Aged, 80 and over
Ambulatory Care - methods
Ambulatory Care - trends
Betacoronavirus
Case Report
Coronavirus Infections - epidemiology
Coronavirus Infections - therapy
COVID-19
Humans
Middle Aged
New York City - epidemiology
Pandemics
Pneumonia, Viral - epidemiology
Pneumonia, Viral - therapy
SARS-CoV-2
Telemedicine - statistics & numerical data
Telemedicine - trends
Young Adult
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Summary:Abstract This study provides data on the feasibility and impact of video-enabled telemedicine use among patients and providers and its impact on urgent and nonurgent healthcare delivery from one large health system (NYU Langone Health) at the epicenter of the coronavirus disease 2019 (COVID-19) outbreak in the United States. Between March 2nd and April 14th 2020, telemedicine visits increased from 102.4 daily to 801.6 daily. (683% increase) in urgent care after the system-wide expansion of virtual urgent care staff in response to COVID-19. Of all virtual visits post expansion, 56.2% and 17.6% urgent and nonurgent visits, respectively, were COVID-19–related. Telemedicine usage was highest by patients 20 to 44 years of age, particularly for urgent care. The COVID-19 pandemic has driven rapid expansion of telemedicine use for urgent care and nonurgent care visits beyond baseline periods. This reflects an important change in telemedicine that other institutions facing the COVID-19 pandemic should anticipate.
ISSN:1527-974X
1067-5027
1527-974X
DOI:10.1093/jamia/ocaa072