Effects of Emotional Labor Factors and Working Environment on the Risk of Depression in Pink-Collar Workers

• Published in: International journal of environmental research and public health 2020-07, Vol.17 (14), p.5208
• Main Authors: Chun, Hae-ryoung, Cho, Inhyung, Choi, Youngeun, Cho, Sung-il
• Format: Article
• Language: English
• Subjects: Customer services; Customers; Emotions; Employment; Female employees; Gender; Labor; Mental depression; Mental disorders; Mental health care; Occupational safety; Occupational stress; Productivity; Questionnaires; Regression analysis; Service industries; Society; Stress; Studies; Womens health; Work environment; Workers; Working conditions
• ISSN: 1660-4601; 1661-7827; 1660-4601
• DOI: 10.3390/ijerph17145208

Analyzing men and women separately, we examined the associations between six key elements of the psychosocial work environment of pink-collar workers (n = 7633) and the risk of depression, using logistic regression analysis with data from the Fifth Korean Working Conditions Survey (KWCS) conducted in 2017. We assessed the risk of depression according to the presence of emotional display rules (EDR), health and safety information (HSI), and emotional labor. In males, the risk of depression increased when there were no EDR and they had to interact with angry customers (OR 1.94, 95% CI 1.14–3.30). For women, the risk of depression increased if they had to interact with angry customers and EDR were present (OR, 1.73; 95% CI, 1.00–3.00), and if they did not receive HSI but had to interact with angry customers (OR, 1.66; 95% CI, 1.02–2.71), or hid their emotions and did not receive HSI (OR, 1.90; 95% CI, 1.50–2.40). The risk of depression increased more in the presence of EDR among women who hid their emotions (OR 1.80, 95% CI, 1.40–2.31) compared to women who did not hide their emotions and in the absence of EDR. Therefore, it is necessary to consider the effects of gender-specific factors on the risk of depression and revise current guidelines accordingly.