Patient Satisfaction with Neurosurgery Telemedicine Visits During the Coronavirus Disease 2019 Pandemic: A Prospective Cohort Study

Telemedicine refers to various modalities for remote care, including telephone calls, imaging review, and real-time video teleconferencing visits. Although it has not been widely used in outpatient neurosurgery settings, the COVID-19 (coronavirus disease 2019) pandemic has necessitated a broader ado...

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Bibliographic Details
Published in:World neurosurgery 2021-01, Vol.145, p.e184-e191
Main Authors: Yoon, Elise J., Tong, Doris, Anton, Gustavo M., Jasinski, Jacob M., Claus, Chad F., Soo, Teck M., Kelkar, Prashant S.
Format: Article
Language:English
Subjects:
Adult
Aged
Ambulatory Surgical Procedures
Cohort Studies
COVID-19
COVID-19 pandemic
Female
Humans
Male
Middle Aged
Neurosurgery
Neurosurgery - methods
Original
Pandemics
Patient Satisfaction
Prospective Studies
Telehealth
Telemedicine
Telemedicine - methods
Virtual visit
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Summary:Telemedicine refers to various modalities for remote care, including telephone calls, imaging review, and real-time video teleconferencing visits. Although it has not been widely used in outpatient neurosurgery settings, the COVID-19 (coronavirus disease 2019) pandemic has necessitated a broader adoption. Our goal is to show the level of patient satisfaction with their telemedicine care. We prospectively studied consecutive telemedicine patients who scheduled outpatient neurosurgery visits from May 15 to June 8, 2020. Patients were seen by the surgeon via real-time video conferencing using Google Meet, and then completed a telemedicine satisfaction survey. Our primary outcome was telemedicine satisfaction scores. We compared satisfaction scores between new and established patients and between patients within and outside of a 15-mile radius of the nearest clinic location. Sensitivity analyses were performed to account for the nonrespondents. Descriptive and univariate analyses were performed. A P value of
ISSN:1878-8750
1878-8769
DOI:10.1016/j.wneu.2020.09.170