Measuring success: perspectives from three optimization programs on assessing impact in the age of burnout

Electronic health record (EHR) optimization has been identified as a best practice to reduce burnout and improve user satisfaction; however, measuring success can be challenging. The goal of this manuscript is to describe the limitations of measuring optimizations and opportunities to combine assess...

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Bibliographic Details
Published in:JAMIA open 2020-12, Vol.3 (4), p.492-495
Main Authors: Lourie, Eli M, Stevens, Lindsay A, Webber, Emily C
Format: Article
Language:English
Subjects:
Burn out (Psychology)
Electronic records
Medical informatics
Medical records
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Summary:Electronic health record (EHR) optimization has been identified as a best practice to reduce burnout and improve user satisfaction; however, measuring success can be challenging. The goal of this manuscript is to describe the limitations of measuring optimizations and opportunities to combine assessments for a more comprehensive evaluation of optimization outcomes. The authors review lessons from 3 U.S. healthcare institutions that presented their experiences and recommendations at the American Medical Informatics Association 2020 Clinical Informatics conference, describing uses and limitations of vendor time-based reports and surveys utilized in optimization programs. Compiling optimization outcomes supports a multi-faceted approach that can produce assessments even as time-based reports and technology change. The authors recommend that objective measures of optimization must be combined with provider and clinician-defined value to provide long term improvements in user satisfaction and reduce EHR-related burnout.
ISSN:2574-2531
2574-2531
DOI:10.1093/jamiaopen/ooaa056