Reducing electronic health record-related burnout in providers through a personalized efficiency improvement program

To give providers a better understanding of how to use the electronic health record (EHR), improve efficiency, and reduce burnout. All ambulatory providers were offered at least 1 one-on-one session with an "optimizer" focusing on filling gaps in EHR knowledge and lack of customization. Su...

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Bibliographic Details
Published in:Journal of the American Medical Informatics Association : JAMIA 2021-04, Vol.28 (5), p.931-937
Main Authors: Lourie, Eli M, Utidjian, Levon Haig, Ricci, Maria F, Webster, Linda, Young, Carola, Grenfell, Stephanie M
Format: Article
Language:English
Subjects:
Research and Applications
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Summary:To give providers a better understanding of how to use the electronic health record (EHR), improve efficiency, and reduce burnout. All ambulatory providers were offered at least 1 one-on-one session with an "optimizer" focusing on filling gaps in EHR knowledge and lack of customization. Success was measured using pre- and post-surveys that consisted of validated tools and homegrown questions. Only participants who returned both surveys were included in our calculations. Out of 1155 eligible providers, 1010 participated in optimization sessions. Pre-survey return rate was 90% (1034/1155) and post-survey was 54% (541/1010). 451 participants completed both surveys. After completing their optimization sessions, respondents reported a 26% improvement in mean knowledge of EHR functionality (P 
ISSN:1527-974X
1067-5027
1527-974X
DOI:10.1093/jamia/ocaa248