EVALUATION OF A TELEHEALTH APPLICATION (SEHHA) USED DURING THE COVID-19 PANDEMIC IN SAUDI ARABIA: PROVIDER EXPERIENCE AND SATISFACTION

COVID-19 has drastically transformed healthcare delivery and forced many to utilize telehealth. This study aimed to comprehensively evaluate the telehealth service "Sehha" used during COVID-19 in Saudi Arabia and assess the provider experience and satisfaction with Sehha. A questionnaire w...

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Bibliographic Details
Published in:Perspectives in health information management 2021-10, Vol.18 (4), p.1b-12
Main Authors: Alsaleh, Mohanad M, Watzlaf, Valerie J M, DeAlmeida, Dilhari R, Saptono, Andi
Format: Article
Language:English
Subjects:
Coronaviruses
Costs
COVID-19
Demographics
Health care access
Humans
Medicare
Pandemics
Personal Satisfaction
Privacy
Questionnaires
Reproducibility of Results
SARS-CoV-2
Saudi Arabia
Technology Acceptance Model
Telemedicine
Usability
Validity
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Summary:COVID-19 has drastically transformed healthcare delivery and forced many to utilize telehealth. This study aimed to comprehensively evaluate the telehealth service "Sehha" used during COVID-19 in Saudi Arabia and assess the provider experience and satisfaction with Sehha. A questionnaire was distributed by the Ministry of Health (MoH) to 362 physicians using Sehha. The questionnaire items were adapted from previous studies and then tested for content validity and reliability (α The findings showed that most of the physicians improved their experience in telehealth because of COVID-19. The majority of the physicians (67.6 percent) reported being satisfied with Sehha. However, the most commonly perceived challenge by the physicians was difficulty in providing accurate medical assessments. COVID-19 has remarkably uncovered numerous benefits of telehealth. Therefore, telehealth should remain a permanent model of healthcare delivery with consideration of further telehealth development initiatives.
ISSN:1559-4122
1559-4122