What motivates individual public service motivation and cooperation at the initial stage of the COVID‐19 outbreak: A cross‐sectional survey

Objectives This study assesses the status of public service motivation and explains it's the positive association with public cooperation during the initial stage of the COVID‐19 crisis. Moreover, potential causes of Chinese citizens' public service motivation have been explored. Methods A...

Full description

Saved in:
Bibliographic Details
Published in:The International Journal of Health Planning and Management 2022-01, Vol.37 (1), p.513-527
Main Authors: Zhang, Shu'e, Wang, Xiaohe, Shi, Yu, Liu, Bei, Huang, XianHong, Wang, Hongni, Zhao, Xin, Cao, Depin, Sun, Tao
Format: Article
Language:English
Subjects:
China - epidemiology
Citizens
Confidence
Cooperation
COVID-19
Cross-Sectional Studies
Demography
Disease Outbreaks
Humans
Motivation
Pandemics
Polls & surveys
Provinces
Public concern
public health emergencies
Public opinion
Public service
public service motivations
Public services
Questionnaires
Respondents
SARS-CoV-2
Satisfaction
Surveys and Questionnaires
Citations: Items that this one cites
Items that cite this one
Online Access:Request full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:Objectives This study assesses the status of public service motivation and explains it's the positive association with public cooperation during the initial stage of the COVID‐19 crisis. Moreover, potential causes of Chinese citizens' public service motivation have been explored. Methods A cross‐sectional survey of 30 provinces in China was conducted using an online questionnaire. The study was conducted in February 2020 during the initial stage of the COVID‐19 pandemic. Socio‐demographic factors, public service motivation, public satisfaction, public confidence, and public cooperation were assessed using questionnaires. Hierarchical multiple regression was used to identify clusters of interrelationships among public service motivation, public satisfaction, public confidence, and public cooperation among Chinese citizens. Results We found that participants' public satisfaction with COVID‐19‐related public services had a positive association with public confidence (B = 0.456, p 
ISSN:0749-6753
1099-1751
DOI:10.1002/hpm.3343