Impact of COVID-19 Pandemic on Quality of Health Services Provided by Emergency Medical Services and Emergency Departments in the Opinion of Patients: Pilot Study

The aim of this study was to assess the quality of assistance provided by emergency medical service (EMS) and hospital emergency department (ED) staff in the opinion of patients. Simple random sampling was performed to select the responders. A group of 131 people who correctly completed the question...

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Bibliographic Details
Published in:International journal of environmental research and public health 2022-01, Vol.19 (3), p.1232
Main Authors: Leszczyński, Piotr Konrad, Sobolewska, Paulina, Muraczyńska, Bożena, Gryz, Paulina, Kwapisz, Adam
Format: Article
Language:English
Subjects:
Coronaviruses
COVID-19
Emergency medical care
Emergency Medical Services
Emergency Service, Hospital
Emergency services
Emergency vehicles
Health services
Hospitals
Humans
Pandemics
Patient satisfaction
Patients
Pilot Projects
Quality assessment
Questionnaires
Random sampling
SARS-CoV-2
Severe acute respiratory syndrome coronavirus 2
Statistical sampling
Stroke
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Summary:The aim of this study was to assess the quality of assistance provided by emergency medical service (EMS) and hospital emergency department (ED) staff in the opinion of patients. Simple random sampling was performed to select the responders. A group of 131 people who correctly completed the questionnaire form was included in the study. The questionnaire was directed only to patients receiving EMS and/or ED assistance during the time period when the pandemic was announced in Poland. Problems in the ED were reported by 38 people (31.15%), and calling EMS was reported as generating problems by 7 people (16.67%). Dissatisfaction with the help provided in EDs was reported by 33 patients (27.05%), and dissatisfaction with the help by EMS was reported by eight people (19.05%). The assessment of the patient's satisfaction level significantly correlated with the waiting time in the ED (Spearman = 0.217; = 0.016) as well as with the waiting for EMSs (Spearman = 0.403; = 0.008). Patients of the ambulance service and hospital emergency departments during the pandemic positively assessed the actions of medical services, despite significant delays in providing health services.
ISSN:1660-4601
1661-7827
1660-4601
DOI:10.3390/ijerph19031232