Inter-specialty variation of the Press Ganey Outpatient Medical Practice Survey

• Published in: Medicine (Baltimore) 2021-03, Vol.100 (12), p.e25211-e25211
• Main Authors: Stephens, Andrew R., Presson, Angela P., Chen, Danli, Tyser, Andrew R., Kazmers, Nikolas H.
• Format: Article
• Language: English
• Subjects: Adult; Age Factors; Aged; Data Collection; Female; Health Care Surveys; Humans; Male; Medicine - classification; Medicine - statistics & numerical data; Observational Study; Outpatients - statistics & numerical data; Patient Reported Outcome Measures; Patient Satisfaction - statistics & numerical data; Quality of Health Care - standards; Research Design; United States
• ISSN: 0025-7974; 1536-5964
• DOI: 10.1097/MD.0000000000025211

Measuring patient satisfaction scores and interpreting factors that impact their variation is of importance as scores influence various aspects of health care administration. Our objective was to evaluate if Press Ganey scores differ between medical specialties.New patient visits between January 2014 and December 2016 at a single tertiary academic center were included in this study. Press Ganey scores were compared between specialties using a multivariable logistic mixed effects model. Secondary outcomes included a comparison between surgical versus non-surgical specialties, and pediatric versus adult specialties. Due to the survey's high ceiling effect, satisfaction was defined as a perfect total score.Forty four thousand four hundred ninety six patients met inclusion criteria. Compared to internal medicine, plastic surgery, general surgery, dermatology, and family medicine were more likely to achieve a perfect overall score, as, with odds ratios of 1.46 (P = .02), 1.29 (P = .002), 1.22 (P = .004), and 1.16 (P = .02) respectively. Orthopaedics, pediatric medicine, pediatric neurology, neurology, and pain management were less likely to achieve satisfaction with odds ratios of 0.85 (P = .047), 0.71 (P