A comparison of in-person versus telephone consultations for outpatient hospital care

The SARS-CoV-2 pandemic has triggered a transition towards telemedicine for delivering outpatient care. The evidence base for telemedicine is heterogeneous and its efficacy remains debated. We, therefore, designed a mixed-methods semi-structured survey to evaluate patients’ and clinicians’ experienc...

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Bibliographic Details
Published in:Future healthcare journal 2022-07, Vol.9 (2), p.154-160
Main Authors: Crook, Rebecca L, Iftikhar, Hina, Moore, Steven, Lowdon, Phillipa, Modarres, Pedram, Message, Simon
Format: Article
Language:English
Subjects:
COVID-19
Original Research
SARS-CoV-2
telehealth
telemedicine
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Summary:The SARS-CoV-2 pandemic has triggered a transition towards telemedicine for delivering outpatient care. The evidence base for telemedicine is heterogeneous and its efficacy remains debated. We, therefore, designed a mixed-methods semi-structured survey to evaluate patients’ and clinicians’ experiences of outpatient telemedicine clinics during the pandemic. One-hundred and eighty-eight patients and 69 clinicians from two hospitals in Gloucestershire completed the survey. The quantitative results for patients rated in-person and telemedicine appointments similarly in all areas except communication (p
ISSN:2514-6645
2514-6653
DOI:10.7861/fhj.2022-0006