Exploring the use of self-sovereign identity for event ticketing systems

Ticket fraud and ticket scalping activities often cause high costs as well as trust concerns for fans buying event tickets, especially in the secondary ticketing market. To address these issues, several publications and projects have proposed using blockchain technology to enable digital trust and t...

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Published in:Electronic markets 2022-09, Vol.32 (3), p.1759-1777
Main Authors: Feulner, Simon, Sedlmeir, Johannes, Schlatt, Vincent, Urbach, Nils
Format: Article
Language:English
Subjects:
Blockchain
Business and Management
Costs
Cryptography
e-Commerce/e-business
Fraud
Identity management
Immunization
Internet
IT in Business
Privacy
Research Paper
Revocation
Scalping
Technology
Ticket scalping
Tickets
Transactions
Verification
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cited_by cdi_FETCH-LOGICAL-c531t-e100bf1e55730cbe197c3f32ef685ef878d9608edad411b9613e0b6a50325d683
cites cdi_FETCH-LOGICAL-c531t-e100bf1e55730cbe197c3f32ef685ef878d9608edad411b9613e0b6a50325d683
container_end_page 1777
container_issue 3
container_start_page 1759
container_title Electronic markets
container_volume 32
creator Feulner, Simon
Sedlmeir, Johannes
Schlatt, Vincent
Urbach, Nils
description Ticket fraud and ticket scalping activities often cause high costs as well as trust concerns for fans buying event tickets, especially in the secondary ticketing market. To address these issues, several publications and projects have proposed using blockchain technology to enable digital trust and ticket verifiability and thus to improve event ticketing systems. However, these approaches exhibit considerable privacy challenges and fall short concerning reliable, efficient visitor identification, which is necessary for controlling secondary market transactions. We demonstrate how a novel paradigm for end-user digital identity management, called self-sovereign identity (SSI), can be utilized to gain secondary market control. To do so, we follow a rigorous design science research approach to build and evaluate an SSI-based event ticketing framework. Our findings demonstrate that SSI-based event ticketing can enable efficient secondary market control by facilitating a practical implementation of the centralized exchange model. To generalize our results, we derive design principles for the efficient, reliable, and privacy-oriented ticket and identity verification and the use of revocation registries.
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source International Bibliography of the Social Sciences (IBSS); ABI/INFORM global; Springer Nature
subjects Blockchain
Business and Management
Costs
Cryptography
e-Commerce/e-business
Fraud
Identity management
Immunization
Internet
IT in Business
Privacy
Research Paper
Revocation
Scalping
Technology
Ticket scalping
Tickets
Transactions
Verification
title Exploring the use of self-sovereign identity for event ticketing systems
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