The perception of professionals and users of the quality of care and respect for human rights in four outpatient care facilities of an Italian hospital during the Covid-19 pandemic

Background: During the Covid-19 pandemic, delays in providing medical services, dissatisfaction, criticism toward health workers (HW) and the risk of burnout of HW in Italy have been documented. No studies have contrasted the point of view of HW and users on the quality of care and respect for human...

Full description

Saved in:
Bibliographic Details
Published in:Journal of public health research 2022-07, Vol.11 (3)
Main Authors: Carta, Mauro G, Sancassiani, Federica, Melis, Paola, Aviles-Gonzales, Cesar I, Urban, Antonio, Minerba, Luigi, D’Oca, Silvia, Atzeni, Michela, Velluzzi, Fernanda, Ferreli, Caterina, Serrentino, Roberta, Coghe, Ferdinando, Cossu, Giulia
Format: Article
Language:English
Subjects:
Original
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:Background: During the Covid-19 pandemic, delays in providing medical services, dissatisfaction, criticism toward health workers (HW) and the risk of burnout of HW in Italy have been documented. No studies have contrasted the point of view of HW and users on the quality of care and respect for human rights in health facilities. Objective: To compare the perception of users of their satisfaction with the care provided with the perception of HW of their satisfaction with work as well as the perception of the respect of HW “s and users” human rights. Methods: The “Well-Being at work and respect for human rights questionnaire” (WWRR) was administered on a sample of users (142) and HW (154) in four outpatient health care facilities of a hospital in Sardinia, Italy. Results: Users showed higher scores than HW on their satisfaction with the care received (p 
ISSN:2279-9036
2279-9028
2279-9036
DOI:10.1177/22799036221119026