The critical success factors’ investigation during knowledge management implementation within SME enterprises: a Participatory Design opportunity

Knowledge management (KM) is currently an important driver to develop dynamic capabilities for businesses, on behalf of competitiveness. Nonetheless, some critical success factors are hampering KM implementation, such as a lack of a KM strategy, cultural aspects, leadership, and technology. In this...

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Bibliographic Details
Published in:SN computer science 2023-01, Vol.4 (1), p.25-25, Article 25
Main Authors: Teixeira, Amanda Carolina, Tenório, Nelson, Pinto, Danieli, Matta, Nada, da Cruz Urpia, Arthur Gualberto Bacelar
Format: Article
Language:English
Subjects:
Co-design
Competitive advantage
Computer Imaging
Computer Science
Computer Systems Organization and Communication Networks
Corporate culture
Cultural factors
Data Structures and Information Theory
Decision making
Design
Employees
GDP
Gross Domestic Product
Information Systems and Communication Service
Information technology
Innovations
Knowledge Discovery
Knowledge Engineering and Knowledge Management
Knowledge management
Knowledge sharing
Leadership
Literature reviews
Managers
Organizational aspects
Organizational learning
Original Research
Pandemics
Pattern Recognition and Graphics
Research methodology
Small business
Software Engineering/Programming and Operating Systems
Success factors
Value creation
Vision
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Summary:Knowledge management (KM) is currently an important driver to develop dynamic capabilities for businesses, on behalf of competitiveness. Nonetheless, some critical success factors are hampering KM implementation, such as a lack of a KM strategy, cultural aspects, leadership, and technology. In this paper, we focused on the KM implementation within Small and Medium Enterprises (SMEs) by exploring Participatory Design potential to KM implementation in SMEs, by focusing on information technology as a critical success factor and exploring some organizational culture characteristics that can help in this context. To achieve this goal, we conducted an ethnographic study in the real environment of a consulting firm which is starting its own KM project. Our results show that Participatory Design might be recommended to SMEs’ KM implementation, by taking advantage of already available, but underused technological tools.
ISSN:2661-8907
2662-995X
2661-8907
DOI:10.1007/s42979-022-01420-6