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Differentiating Hospitality Operations via Experiences: Why Selling Services Is Not Enough

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Bibliographic Details
Published in:	Cornell Hotel and Restaurant Administration Quarterly 2002-06, Vol.43 (3), p.87-96
Main Authors:	Gilmore, James H., Pine, B. Joseph
Format:	Article
Language:	English
Citations:	Items that cite this one
Online Access:	Get full text
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