Telemedicine’s Impact on Patient Satisfaction and Efficiency in a Pediatric Plastic Surgery Practice

Background: For decades, clinicians have cited telemedicine as a useful and effective tool for delivering care in surgical specialties. This study aims to investigate the direct impact of telemedicine on a pediatric plastic surgery practice, examining patient satisfaction and visit efficiency. Metho...

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Bibliographic Details
Published in:FACE 2024-12, Vol.5 (4), p.559-565
Main Authors: LaValley, Myles N., Wright, Matthew A., Nelson, Ronald, Kreber, Lily, Bogue, Jarrod T., Imahiyerobo, Thomas A.
Format: Article
Language:English
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Summary:Background: For decades, clinicians have cited telemedicine as a useful and effective tool for delivering care in surgical specialties. This study aims to investigate the direct impact of telemedicine on a pediatric plastic surgery practice, examining patient satisfaction and visit efficiency. Methods: Between March 2020 and May 2021, patient families were surveyed online regarding their visit, with questions surrounding convenience, ease of communication, ability to demonstrate physical exam findings, and likelihood of recommending the encounter format. Responses were compared between in-person and telemedicine visits. The duration of encounters during the study time period was also documented from the electronic medical record. Results: Ninety families (15.1%) completed the survey. Telemedicine visits were rated as more convenient than in-person visits (3.77 ± 0.51 vs 3.36 ± 0.94, P 
ISSN:2732-5016
2732-5016
DOI:10.1177/27325016241278660