Quality management in the COVID-19 pandemic: nursing action plan

to describe the implementation of a nursing action plan to face the pandemic of COVID 19 in a University Hospital in the state of Rio de Janeiro. Methods: this is an experience report, in which two management tools were used: the Ishikawa Diagram to identify problems and the 5W2H spreadsheet to outl...

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Bibliographic Details
Published in:Revista Brasileira de Enfermagem 2023-01, Vol.76Suppl 1 (Suppl 1), p.e20220272-6
Main Authors: Braga, Fabiana Aparecida Corrêa de Oliveira, Lins, Sílvia Maria de Sá Basilio, Christovam, Bárbara Pompeu, Souza, Odilon Adolfo Branco de
Format: Article
Language:English
Subjects:
Brazil
Contingency planning
Continuing education
COVID-19
Emergency preparedness
Experience Report
Hospitals
Human resource management
Humans
Meetings
NURSING
Nursing Care
Pandemics
Quality management
Quality of care
Severe acute respiratory syndrome coronavirus 2
Workforce
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Description
Summary:to describe the implementation of a nursing action plan to face the pandemic of COVID 19 in a University Hospital in the state of Rio de Janeiro. Methods: this is an experience report, in which two management tools were used: the Ishikawa Diagram to identify problems and the 5W2H spreadsheet to outline the actions according to the situations presented. four categories were listed in two groups: 1- Actions of the Nurse Manager in the Organization of Logistics, Infrastructure and Care: materials and environment; and 2- Nursing Human Resources Management and Continuing Education: method and human resources. the plan developed showed the role of nursing management, with the search for best care practices, development of protocols, carrying out multi-professional training and management of supplies.
ISSN:0034-7167
1984-0446
1984-0446
DOI:10.1590/0034-7167-2022-0272