Perceived service quality of zakat institution among Muslim businessmen in Malaysia

A mail survey was conducted to examine perceived service quality towards zakat institution among 227 Muslim businessmen in one of the states in Malaysia. The research data was analyzed using descriptive statistic. The findings indicated that the majority of respondents rated three aspects of the qua...

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Bibliographic Details
Main Authors: Saad, Ram Al Jaffri, Wahab, Muhammad Syahir Abdul, Hussain, Md Hairi Md
Format: Conference Proceeding
Language:English
Subjects:
Quality of service
Reliability aspects
Online Access:Get full text
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Summary:A mail survey was conducted to examine perceived service quality towards zakat institution among 227 Muslim businessmen in one of the states in Malaysia. The research data was analyzed using descriptive statistic. The findings indicated that the majority of respondents rated three aspects of the quality, namely, tangibles, reliability and courtesy as “Good”. Meanwhile, credibility, competence, responsiveness, access, understanding and communication were aspects that rated as “Bad”. Based on the findings, zakat institution needs to develop and implement appropriate strategies to improve its service quality in many aspects. The research implications and suggestions for future research were also discussed.
ISSN:0094-243X
1551-7616
DOI:10.1063/1.5055527