Design of handgrip for commuter line electric train using house of quality (HOQ)

• Main Authors: Ningtyas, Desinta Rahayu, Rizky, Dio Panji, Ririh, Kirana Rukmayuninda, Isharyadi, Febrian, Sundari, Anggina Sandy
• Format: Conference Proceeding
• Language: English
• Subjects: Customer satisfaction; Fingers; Passenger comfort; Product design; Seats
• ISSN: 0094-243X; 1551-7616
• DOI: 10.1063/5.0105006

The commuter line electric train (KRL) is a mode of transportation that is widely used by urban people for their activities. Limited seats in the KRL, require most passengers to stand on the KRL. Therefore, the presence of handgrips inside the KRL is very necessary to prevent potential passengers from any accident. However, the current handgrip is deemed not fulfilling the needs of KRL passengers as consumers. So, the aim of this study is to develop and design a handgrip on KRL using the House of Quality (HOQ) method. HOQ is one of the matrices used for accommodate the voice of the customer (VOC) to the developed technical attributes in order to achieve customer satisfaction. The results show two priorities of technical requirements in the development of handgrip products in KRL, there are handgrip that fits the user's hand with diameter around 20-25 mm and handgrip has better handle featured with a wave-like shape resembling the shape of a finger. Based on these prioritized technical requirements, a handgrip product design was developed with expectations that can improve safety and comfort for KRL passengers.