Videoconference Fatigue: A Conceptual Analysis

Videoconferencing (VC) is a type of online meeting that allows two or more participants from different locations to engage in live multi-directional audio-visual communication and collaboration (e.g., via screen sharing). The COVID-19 pandemic has induced a boom in both private and professional vide...

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Bibliographic Details
Published in:International journal of environmental research and public health 2022-02, Vol.19 (4), p.2061
Main Authors: Döring, Nicola, Moor, Katrien De, Fiedler, Markus, Schoenenberg, Katrin, Raake, Alexander
Format: Article
Language:English
Subjects:
Big Blue Button
Cisco Webex
Cognitive load
COMMUNICATION
computer-mediated communication
Conceptual analysis
Coronaviruses
COVID-19
COVID-19 - epidemiology
COVID-19 pandemic
Environmental factors
exhaustion
face-to-face-communication
Fatigue
Fatigue - etiology
Humans
LOAD
Media coverage
MEDIA RICHNESS
Medical research
MENTAL FATIGUE
Microsoft Teams
Museums
Organizational aspects
Pandemics
SARS-CoV-2
Skype
SPEECH-INTELLIGIBILITY
TECHNOSTRESS
video call
Video teleconferencing
Videoconferencing
VIRTUAL MEETINGS
Visual communication
VISUAL FATIGUE
WORKING
Zoom
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Summary:Videoconferencing (VC) is a type of online meeting that allows two or more participants from different locations to engage in live multi-directional audio-visual communication and collaboration (e.g., via screen sharing). The COVID-19 pandemic has induced a boom in both private and professional videoconferencing in the early 2020s that elicited controversial public and academic debates about its pros and cons. One main concern has been the phenomenon of videoconference fatigue. The aim of this conceptual review article is to contribute to the conceptual clarification of VC fatigue. We use the popular and succinct label "Zoom fatigue" interchangeably with the more generic label "videoconference fatigue" and define it as the experience of fatigue during and/or after a videoconference, regardless of the specific VC system used. We followed a structured eight-phase process of conceptual analysis that led to a conceptual model of VC fatigue with four key causal dimensions: (1) personal factors, (2) organizational factors, (3) technological factors, and (4) environmental factors. We present this 4D model describing the respective dimensions with their sub-dimensions based on theories, available evidence, and media coverage. The 4D-model is meant to help researchers advance empirical research on videoconference fatigue.
ISSN:1660-4601
1661-7827
1660-4601
DOI:10.3390/ijerph19042061