Collaborative public management: coordinated value propositions among public service organizations

Drawing from collaborative public management, this article seeks to contribute to public service logic by focusing on what precedes the public service user's realization of value: the value proposition. A new care model for elderly people with multiple chronic diseases shows that coordinators w...

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Bibliographic Details
Published in:Public management review 2020-06, Vol.22 (6), p.791-812
Main Authors: Eriksson, Erik, Andersson, Thomas, Hellström, Andreas, Gadolin, Christian, Lifvergren, Svante
Format: Article
Language:English
Subjects:
Chronic illnesses
Collaboration
Collaborative public management
Coordinators
Elder care
Embeddedness
Followership and Organizational Resilience
Logic
Medarbetarskap och organisatorisk resiliens (FORE)
Older people
Public administration
public service logic
service system
social system
Social systems
value proposition
Welfare
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Summary:Drawing from collaborative public management, this article seeks to contribute to public service logic by focusing on what precedes the public service user's realization of value: the value proposition. A new care model for elderly people with multiple chronic diseases shows that coordinators with an inter-organizational mission, vertical and horizontal supporting structures, trust established through relationships, and recognition of service systems' embeddedness in social systems are pivotal for the ability of public service organizations to develop coordinated value propositions. The contribution to policy and practice is an increased understanding of a coherent, rather than fragmented, welfare system for users/citizens.
ISSN:1471-9037
1471-9045
1471-9045
DOI:10.1080/14719037.2019.1604793