KBot: A Knowledge Graph Based ChatBot for Natural Language Understanding Over Linked Data

• Published in: IEEE access 2020, Vol.8, p.149220-149230
• Main Authors: Ait-Mlouk, Addi, Jiang, Lili
• Format: Article
• Language: English
• Subjects: Chatbot; Chatbots; Computer Science; datalogi; Engines; intent classification; Knowledge; Knowledge based systems; Knowledge bases (artificial intelligence); Linked Data; Machine learning; Multilingualism; myPersonality dataset; Natural language; natural language understanding; Natural languages; Query processing; Semantic Web; Semantics; Social networks; SPARQL; Task analysis
• ISSN: 2169-3536; 2169-3536
• DOI: 10.1109/ACCESS.2020.3016142

With the rapid progress of the semantic web, a huge amount of structured data has become available on the web in the form of knowledge bases (KBs). Making these data accessible and useful for end-users is one of the main objectives of chatbots over linked data. Building a chatbot over linked data raises different challenges, including user queries understanding, multiple knowledge base support, and multilingual aspect. To address these challenges, we first design and develop an architecture to provide an interactive user interface. Secondly, we propose a machine learning approach based on intent classification and natural language understanding to understand user intents and generate SPARQL queries. We especially process a new social network dataset (i.e., myPersonality) and add it to the existing knowledge bases to extend the chatbot capabilities by understanding analytical queries. The system can be extended with a new domain on-demand, flexible, multiple knowledge base, multilingual, and allows intuitive creation and execution of different tasks for an extensive range of topics. Furthermore, evaluation and application cases in the chatbot are provided to show how it facilitates interactive semantic data towards different real application scenarios and showcase the proposed approach for a knowledge graph and data-driven chatbot.