Characterization of User-Centered Security in Telehealth Services

Emerging information and communication technologies are expected to foster new, efficient and accessible services for citizens, while guaranteeing the core principles of equality and privacy. Telehealth services are a clear example of a service in which technology can help enhance efficiency. The se...

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Bibliographic Details
Published in:International journal of environmental research and public health 2019-02, Vol.16 (5), p.693
Main Authors: Vega-Barbas, Mario, Seoane, Fernando, Pau, Iván
Format: Article
Language:English
Subjects:
Computer Security - standards
Design
Humans
Medicin och hälsovetenskap
Patient Acceptance of Health Care - psychology
Privacy
Program Development - standards
Quality of life
Reproducibility of Results
Security
Security management
Social factors
Social interactions
Society
Software
Studies
Telematics
Telemedicine
Telemedicine - standards
Usability
User-Computer Interface
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Summary:Emerging information and communication technologies are expected to foster new, efficient and accessible services for citizens, while guaranteeing the core principles of equality and privacy. Telehealth services are a clear example of a service in which technology can help enhance efficiency. The security of telehealth services is essential due to their critical nature. However, although ample efforts have been made to characterize security requirements for healthcare facilities, users are often worried because they are not aware of or do not understand the guarantees provided by the technology they are making use of. This paper describes the concept of User-Centered Security and characterizes it in the form of requirements. These requirements have been formalized in the form of a security architecture that should be utilized for each telehealth service during its design stage. Thus, such sensitive services will adequately manage patient fears regarding their correct operation. Finally, these requirements and the related security architecture have been validated by means of a test-case that is based on a real home telehealth service in order to ensure their consistency, completeness, realism and verifiability.
ISSN:1660-4601
1661-7827
1660-4601
DOI:10.3390/ijerph16050693