Development and initial validation of the Swedish Family Satisfaction Intensive Care Questionnaire (SFS-ICQ)

Measuring patients satisfaction is an important part of continuous quality improvement in health care. In intensive care, family satisfaction is often used as a proxy for patient experience. At present, no suitable instrument to measure this has been fully validated in Sweden. The purpose of this st...

Full description

Saved in:
Bibliographic Details
Published in:Intensive & critical care nursing 2019-02, Vol.50, p.118-124
Main Authors: Thermaenius, Johan, Schandl, Anna, Sluys, Kerstin Prignitz
Format: Article
Language:English
Subjects:
Content analysis
Critical care
Ethics
Experts
Families & family life
Family satisfaction
Health care
Intensive care
Medicin och hälsovetenskap
Meetings
Nurses
Nursing
Patient satisfaction
Patients
Physicians
Proxy-reported outcomes
Qualitative research
Quality management
Quality of care
Quantitative psychology
Questionnaire development
Questionnaires
Relatives
Think Aloud
Thinking aloud
Validity
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:Measuring patients satisfaction is an important part of continuous quality improvement in health care. In intensive care, family satisfaction is often used as a proxy for patient experience. At present, no suitable instrument to measure this has been fully validated in Sweden. The purpose of this study was to develop and validate a questionnaire intended to evaluate families’ satisfaction of quality of care in Swedish intensive care units. Based on literature and the modification of pertinent items in two existing North American questionnaires, a Swedish questionnaire was developed. Content validity was assessed by experts, and the cognitive method Think Aloud was used with twelve family members of intensive care patients in two different intensive care units. Data was analysed using qualitative content analysis. Seven items in the questionnaire were identified as problematic, causing eight problems concerning questioning of content and 23 concerning misunderstanding. Six of these items were changed in order to be understood the way they were intended, and one item was removed. A family satisfaction questionnaire applicable in Swedish intensive care units has been developed and validated for respondents’ understanding of the questions being asked. However, further psychometric testing should be performed when more data are available.
ISSN:0964-3397
1532-4036
1532-4036
DOI:10.1016/j.iccn.2018.05.003