A Patient-Centered Primary Care Practice Approach Using Evidence-Based Quality Improvement: Rationale, Methods, and Early Assessment of Implementation

• Published in: Journal of general internal medicine : JGIM 2014-07, Vol.29 (Suppl 2), p.589-597
• Main Authors: Rubenstein, Lisa V., Stockdale, Susan E., Sapir, Negar, Altman, Lisa, Dresselhaus, Timothy, Salem-Schatz, Susanne, Vivell, Susan, Ovretveit, John, Hamilton, Alison B., Yano, Elizabeth M.
• Format: Article
• Language: English
• Subjects: Evidence-based medicine; Evidence-Based Medicine - methods; Evidence-Based Medicine - standards; Evidence-Based Medicine - trends; Humans; Internal Medicine; Leadership; Medicin och hälsovetenskap; Medicine; Medicine & Public Health; Organizational change; Original Research; Patient-Centered Care - methods; Patient-Centered Care - standards; Patient-Centered Care - trends; Primary care; Primary Health Care - methods; Primary Health Care - standards; Primary Health Care - trends; Quality Improvement - standards; Quality Improvement - trends; Quality of care; United States; United States Department of Veterans Affairs - standards; United States Department of Veterans Affairs - trends
• ISSN: 0884-8734; 1525-1497; 1525-1497
• DOI: 10.1007/s11606-013-2703-y

ABSTRACT BACKGROUND Healthcare systems and their primary care practices are redesigning to achieve goals identified in Patient-Centered Medical Home (PCMH) models such as Veterans Affairs (VA)’s Patient Aligned Care Teams (PACT). Implementation of these models, however, requires major transformation. Evidence-Based Quality Improvement (EBQI) is a multi-level approach for supporting organizational change and innovation spread. OBJECTIVE To describe EBQI as an approach for promoting VA’s PACT and to assess initial implementation of planned EBQI elements. DESIGN Descriptive. PARTICIPANTS Regional and local interdisciplinary clinical leaders, patient representatives, Quality Council Coordinators, practicing primary care clinicians and staff, and researchers from six demonstration site practices in three local healthcare systems in one VA region. INTERVENTION EBQI promotes bottom-up local innovation and spread within top-down organizational priorities. EBQI innovations are supported by a research-clinical partnership, use continuous quality improvement methods, and are developed in regional demonstration sites. APPROACH We developed a logic model for EBQI for PACT (EBQI-PACT) with inputs, outputs, and expected outcomes. We describe implementation of logic model outputs over 18 months, using qualitative data from 84 key stakeholders (104 interviews from two waves) and review of study documents. RESULTS Nearly all implementation elements of the EBQI-PACT logic model were fully or partially implemented. Elements not fully achieved included patient engagement in Quality Councils (4/6) and consistent local primary care practice interdisciplinary leadership (4/6). Fourteen of 15 regionally approved innovation projects have been completed, three have undergone initial spread, five are prepared to spread, and two have completed toolkits that have been pretested in two to three sites and are now ready for external spread. DISCUSSION EBQI-PACT has been feasible to implement in three participating healthcare systems in one VA region. Further development of methods for engaging patients in care design and for promoting interdisciplinary leadership is needed.