How to Support Diverse Libraries in a National Network?

SLSP Ltd. (Swiss Library Service Platform) was founded in 2017 by 15 Higher education institutions and libraries of Switzerland with the mission of consolidating the data sets of the six existing library consortia in Switzerland into a national platform, operating a centrally managed library system...

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Bibliographic Details
Published in:ABI-Technik 2023-05, Vol.43 (2), p.96-102
Main Authors: Heinemann, Claudia, Unterholzner, Marie-Christine, Marty, Thomas
Format: Magazinearticle
Language:English
Subjects:
customer management
Kundenmanagement
service platform
Serviceplattform
support
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Summary:SLSP Ltd. (Swiss Library Service Platform) was founded in 2017 by 15 Higher education institutions and libraries of Switzerland with the mission of consolidating the data sets of the six existing library consortia in Switzerland into a national platform, operating a centrally managed library system and offering centrally managed services for libraries. With the successful go-live of in December 2020, SLSP started its business operations as an independent library service provider for Switzerland’s academic libraries. Today, the national platform references the information of 495 academic libraries in Switzerland and provides easy access through a single user interface. Starting from the assumptions used in the design of a national network of this size and variety, we look back on two years of operation of , focusing especially on developments in customer support for the libraries.
ISSN:0720-6763
2191-4664
DOI:10.1515/abitech-2023-0017