Characterization of patients and its relationship with medical complaints

Background Patient characteristics may be an internal factor influencing patient complaints, but in China patient characterization is restricted to patient satisfaction surveys, and few studies have considered the relationship between patient characteristics and patient complaints. The aim of this r...

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Bibliographic Details
Published in:Chinese medical journal 2012-05, Vol.125 (10), p.1790-1794
Main Authors: Ni, Xin, Tai, Jun, Zhao, Xiao-Lan, Zhao, Qiong-Shu, Rao, Yuan-Sheng, He, Jie, Xu, Jian-Li, Guo, Fu-Yong, Fan, Li-Hua
Format: Article
Language:English
Subjects:
Adolescent
Adult
Aged
Aged, 80 and over
Child
Child, Preschool
China
Data Collection
Female
Hospitals
Humans
Infant
Infant, Newborn
Male
Middle Aged
Patient Satisfaction - statistics & numerical data
Young Adult
内部因素
医疗
回归系数
患者
投诉率
教育水平
表征
非农业人口
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Summary:Background Patient characteristics may be an internal factor influencing patient complaints, but in China patient characterization is restricted to patient satisfaction surveys, and few studies have considered the relationship between patient characteristics and patient complaints. The aim of this research was to determine the reasons for complaints. Methods In this study, we analyzed the characteristics of hospitalized patients and explored their relationship with medical complaints. Results The significant factors were age （P=0.045）, hospital cost （P=0.003）, household nature （P 〈0,001）, and education （P 〈0.001）. The complaint rate decreased when the patients＇ age increased （regression coefficient, -0.606; OR, 0.545, and 95%C/, 0.301-0.987）. The complaint rate increased with an increase in hospital cost （regression coefficient, 0.818; OR, 2.266; and 95%C/, 1.320-3.889）. Patients from non-agricultural households had a higher complaint rate （regression coefficient, 1.051; OR, 2.861; and 95%C/, 1.611-5.082）. Patients with higher education levels had lower complaint rates （regression coefficient, -0.944; OR, 0.389; and 95%C/, 0.234-0.647）. Conclusion The survey confirms that older patients and patients with higher education levels had lower complaint rates, while non-agricultural population and patients with higher hospital expenses had higher complaint rates.
ISSN:0366-6999
2542-5641
DOI:10.3760/cma.j.issn.0366-6999.2012.10.019