National registration of health practitioners: A comparative study of the complaints and notification system under the national system and in New South Wales - decision makers who handle complaints/notifications about regulated health practitioners in Australia

When the National Registration and Accreditation Scheme (NRAS) for health practitioners commenced in Australia in 2010, all jurisdictions joined the scheme for the registration and accreditation of health practitioners, but NSW retained its existing co-regulatory complaint-handling system. We sought...

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Bibliographic Details
Published in:Australian journal of public administration 2018-12, Vol.77 (4), p.624-643
Main Authors: Chiarella, Mary, Nagy, Marie, Satchell, Claudette S., Walton, Merrilyn, Carney, Terry, Bennett, Belinda, Pierce, Suzanne M., Kelly, Patrick J.
Format: Article
Language:English
Subjects:
Accreditation
Case studies
Certification
Comparative studies
Complaints
Complaints against
Decision makers
health complaint/notifications legislation
health complaints management
Health facilities
health practitioners
Health services administration
Legislation
Medical laws and legislation
Medical personnel
Notification
Polls & surveys
Qualitative research
Registration
Respondents
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Summary:When the National Registration and Accreditation Scheme (NRAS) for health practitioners commenced in Australia in 2010, all jurisdictions joined the scheme for the registration and accreditation of health practitioners, but NSW retained its existing co-regulatory complaint-handling system. We sought to compare the new national notifications and the NSW complaints handling processes, as NSW has an independent investigative and prosecutory body to manage serious complaints. Decision makers from both the national and NSW schemes, who handled notifications/complaints at assessment, were invited to participate in a survey consisting of case studies. A qualitative thematic approach was used to determine and compare contributing factors to decision makers’ priorities when assessing a notification/complaint for the national and NSW schemes. The 123 completed surveys comprised 50 NSW respondents and 73 national respondents from the other jurisdictions. No consistent differences in contributory factors when assessing a complaint/notification were observed between the two schemes. This evidence points towards national consistency in decisions about assessment of complaints and notifications in Australia.
ISSN:0313-6647
1467-8500
DOI:10.1111/1467-8500.12285