Exploring the transformative impacts of service design: The role of designer–client relationships in the service development process

Based on a multiple case study on Service Design (SD) projects, we discuss different levels of SD's transformative impacts, associated with three types of designer–client relationships. In the ‘delivering’ relationship, SD informs service planning and development practices based on user-centred...

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Bibliographic Details
Published in:Design studies 2018-03, Vol.55, p.79-111
Main Authors: Yu, Eun, Sangiorgi, Daniela
Format: Article
Language:English
Subjects:
case study research
designer–client relationships
new service development
service design
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