From free to paid: Customer expertise and customer satisfaction on knowledge payment platforms

In this study, we investigate what factors are influential to customer satisfaction of paid knowledge, especially among different customer segments, by integrating user activities on both free and paid platforms. Considering the complexity of knowledge acquisition, we first propose a novel measureme...

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Bibliographic Details
Published in:Decision Support Systems 2019-12, Vol.127, p.113140, Article 113140
Main Authors: Zhang, Jin, Zhang, Jilong, Zhang, Mingyue
Format: Article
Language:English
Subjects:
Customer expertise
Customer satisfaction
Customer segmentation
Customers
Data mining
Knowledge
Knowledge acquisition
Knowledge payment
Model testing
Payment systems
Price
Segmentation
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