Making the Invisible Visible: Personas and Mental Models of Distance Education Library Users

Gaps between users' and designers' mental models of digital libraries often result in adverse user experiences. This article details an exploratory user research study at a large, predominantly online university serving non-traditional distance education students with the goal of understan...

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Bibliographic Details
Published in:Journal of library & information services in distance learning 2016-04, Vol.10 (1-2), p.15-29
Main Authors: Lewis, Cynthia, Contrino, Jacline
Format: Article
Language:English
Subjects:
Academic Libraries
adult learners
Barriers
Cognitive Structures
College Students
Digital libraries
Distance Education
Distance learning
Electronic Libraries
Habits
Higher education
Integrated Learning Systems
Librarians
Libraries
Library Services
Library users
Mental models
Nontraditional Students
online education
Semi Structured Interviews
Use Studies
User experience
User experience design
user research
Users (Information)
ux design
Virtual Universities
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