APA (7th ed.) Citation

Horovitz, J., & Jurgens-Panak, M. (1992). Total customer satisfaction : lessons from 50 companies with top quality customer service / Jacques Horovitz, Michele Jurgens-Panak: Lessons from 50 companies with top quality customer service. Pitman.

Chicago Style (17th ed.) Citation

Horovitz, Jacques, and Michele Jurgens-Panak. Total Customer Satisfaction : Lessons from 50 Companies with Top Quality Customer Service / Jacques Horovitz, Michele Jurgens-Panak: Lessons from 50 Companies with Top Quality Customer Service. London: Pitman, 1992.

MLA (9th ed.) Citation

Horovitz, Jacques, and Michele Jurgens-Panak. Total Customer Satisfaction : Lessons from 50 Companies with Top Quality Customer Service / Jacques Horovitz, Michele Jurgens-Panak: Lessons from 50 Companies with Top Quality Customer Service. Pitman, 1992.

Warning: These citations may not always be 100% accurate.