APA (7th ed.) Citation

Oakland, J. S. (1991). Total quality management / John S. Oakland. Butterworth-Heinemann.

Chicago Style (17th ed.) Citation

Oakland, John S. Total Quality Management / John S. Oakland. Oxford: Butterworth-Heinemann, 1991.

MLA (9th ed.) Citation

Oakland, John S. Total Quality Management / John S. Oakland. Butterworth-Heinemann, 1991.

Warning: These citations may not always be 100% accurate.