APA (7th ed.) Citation

Clutterbuck, D., & Kernaghan, S. (1991). Making customers count : a guide to excellence in customer care / David Clutterbuck and Susan Kernaghan: A guide to excellence in customer care. Mercury.

Chicago Style (17th ed.) Citation

Clutterbuck, David, and Sue Kernaghan. Making Customers Count : A Guide to Excellence in Customer Care / David Clutterbuck and Susan Kernaghan: A Guide to Excellence in Customer Care. London: Mercury, 1991.

MLA (9th ed.) Citation

Clutterbuck, David, and Sue Kernaghan. Making Customers Count : A Guide to Excellence in Customer Care / David Clutterbuck and Susan Kernaghan: A Guide to Excellence in Customer Care. Mercury, 1991.

Warning: These citations may not always be 100% accurate.