APA (7th ed.) Citation

Clark, G. (1990). Managing service quality : an IFS executive briefing / edited by Graham Clark: An IFS executive briefing. IFS.

Chicago Style (17th ed.) Citation

Clark, Graham. Managing Service Quality : An IFS Executive Briefing / Edited by Graham Clark: An IFS Executive Briefing. Bedford: IFS, 1990.

MLA (9th ed.) Citation

Clark, Graham. Managing Service Quality : An IFS Executive Briefing / Edited by Graham Clark: An IFS Executive Briefing. IFS, 1990.

Warning: These citations may not always be 100% accurate.