APA (7th ed.) Citation

Oakland, J. S. (1993). Total quality management : the route to improving performance / John S. Oakland: The route to improving performance (2nd ed.). Butterworth-Heinemann.

Chicago Style (17th ed.) Citation

Oakland, John S. Total Quality Management : The Route to Improving Performance / John S. Oakland: The Route to Improving Performance. 2nd ed. Oxford: Butterworth-Heinemann, 1993.

MLA (9th ed.) Citation

Oakland, John S. Total Quality Management : The Route to Improving Performance / John S. Oakland: The Route to Improving Performance. 2nd ed. Butterworth-Heinemann, 1993.

Warning: These citations may not always be 100% accurate.