APA (7th ed.) Citation

Newby, T. (1992). How to design and deliver quality service training / Tony Newby. Kogan Page in association with the Institute of Training and Development.

Chicago Style (17th ed.) Citation

Newby, Tony. How to Design and Deliver Quality Service Training / Tony Newby. London: Kogan Page in association with the Institute of Training and Development, 1992.

MLA (9th ed.) Citation

Newby, Tony. How to Design and Deliver Quality Service Training / Tony Newby. Kogan Page in association with the Institute of Training and Development, 1992.

Warning: These citations may not always be 100% accurate.