Melan, E. H. (1993). Process management : methods for improving products and service / Eugene H. Melan.: Methods for improving products and service. McGraw-Hill.
Chicago Style (17th ed.) CitationMelan, Eugene H. Process Management : Methods for Improving Products and Service / Eugene H. Melan.: Methods for Improving Products and Service. New York ; London: McGraw-Hill, 1993.
MLA (9th ed.) CitationMelan, Eugene H. Process Management : Methods for Improving Products and Service / Eugene H. Melan.: Methods for Improving Products and Service. McGraw-Hill, 1993.
Warning: These citations may not always be 100% accurate.