Hörnell, E., & Hjelm, P. (1994). Achieving service productivity : lessons from the best in the world / edited by Erik Hörnell & Per Hjelm: Lessons from the best in the world. Pitman.
Chicago Style (17th ed.) CitationHörnell, Erik, and Per Hjelm. Achieving Service Productivity : Lessons from the Best in the World / Edited by Erik Hörnell & Per Hjelm: Lessons from the Best in the World. London: Pitman, 1994.
MLA (9th ed.) CitationHörnell, Erik, and Per Hjelm. Achieving Service Productivity : Lessons from the Best in the World / Edited by Erik Hörnell & Per Hjelm: Lessons from the Best in the World. Pitman, 1994.
Warning: These citations may not always be 100% accurate.