Harrington, H. J. (1991). Business process improvement : the breakthrough strategy for total quality, productivity, and competitiveness / H.J. Harrington: The breakthrough strategy for total quality, productivity, and competitiveness. McGraw-Hill.
Chicago Style (17th ed.) CitationHarrington, H. J. Business Process Improvement : The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness / H.J. Harrington: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness. New York ; London: McGraw-Hill, 1991.
MLA (9th ed.) CitationHarrington, H. J. Business Process Improvement : The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness / H.J. Harrington: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness. McGraw-Hill, 1991.