Born, G. (1994). Process management to quality improvement : the way to design, document and re-engineer business systems / Gary Born: The way to design, document and re-engineer business systems. Wiley.
Chicago Style (17th ed.) CitationBorn, Gary. Process Management to Quality Improvement : The Way to Design, Document and Re-engineer Business Systems / Gary Born: The Way to Design, Document and Re-engineer Business Systems. Chichester: Wiley, 1994.
MLA (9th ed.) CitationBorn, Gary. Process Management to Quality Improvement : The Way to Design, Document and Re-engineer Business Systems / Gary Born: The Way to Design, Document and Re-engineer Business Systems. Wiley, 1994.
Warning: These citations may not always be 100% accurate.