Williams, T., Astin, M., & Ditch, J. (1995). First-time customers : a study of the claiming experiencesof first-time customers of the Benefits Agency : a survey carried out on behalf of the Department of Social Security by the Social Policy Research Unit / Tim Williams, Maureen Astin, John Ditch: A study of the claiming experiencesof first-time customers of the Benefits Agency : a survey carried out on behalf of the Department of Social Security by the Social Policy Research Unit. H.M.S.O..
Chicago Style (17th ed.) CitationWilliams, Tim, Maureen Astin, and John Ditch. First-time Customers : A Study of the Claiming Experiencesof First-time Customers of the Benefits Agency : A Survey Carried Out on Behalf of the Department of Social Security by the Social Policy Research Unit / Tim Williams, Maureen Astin, John Ditch: A Study of the Claiming Experiencesof First-time Customers of the Benefits Agency : A Survey Carried Out on Behalf of the Department of Social Security by the Social Policy Research Unit. London: H.M.S.O., 1995.
MLA (9th ed.) CitationWilliams, Tim, et al. First-time Customers : A Study of the Claiming Experiencesof First-time Customers of the Benefits Agency : A Survey Carried Out on Behalf of the Department of Social Security by the Social Policy Research Unit / Tim Williams, Maureen Astin, John Ditch: A Study of the Claiming Experiencesof First-time Customers of the Benefits Agency : A Survey Carried Out on Behalf of the Department of Social Security by the Social Policy Research Unit. H.M.S.O., 1995.