APA (7th ed.) Citation

Brown, M. G., Hitchcock, D. E., & Willard, M. L. (1994). Why TQM fails and what to do about it / Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard. Irwin Professional Publishing.

Chicago Style (17th ed.) Citation

Brown, Mark Graham, Darcy E. Hitchcock, and Marsha L. Willard. Why TQM Fails and What to Do About It / Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard. Burr Ridge, Ill.: Irwin Professional Publishing, 1994.

MLA (9th ed.) Citation

Brown, Mark Graham, et al. Why TQM Fails and What to Do About It / Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard. Irwin Professional Publishing, 1994.

Warning: These citations may not always be 100% accurate.