APA (7th ed.) Citation

Bank, J. (1992). The essence of total quality management / John Bank. Prentice-Hall.

Chicago Style (17th ed.) Citation

Bank, John. The Essence of Total Quality Management / John Bank. New York ; London: Prentice-Hall, 1992.

MLA (9th ed.) Citation

Bank, John. The Essence of Total Quality Management / John Bank. Prentice-Hall, 1992.

Warning: These citations may not always be 100% accurate.