APA (7th ed.) Citation

Berry, L. L. (1995). On great service : a framework for action / Leonard L. Berry: A framework for action. Free Press.

Chicago Style (17th ed.) Citation

Berry, Leonard L. On Great Service : A Framework for Action / Leonard L. Berry: A Framework for Action. New York: Free Press, 1995.

MLA (9th ed.) Citation

Berry, Leonard L. On Great Service : A Framework for Action / Leonard L. Berry: A Framework for Action. Free Press, 1995.

Warning: These citations may not always be 100% accurate.