The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal. the hidden force behind growth, profits, and lasting value /

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Bibliographic Details
Main Author: Reichheld, Frederick F.
Other Authors: Teal, Thomas, 1937-
Format: Book
Language:English
Published: Boston, Mass. : Bain & Company ; , 1996
Subjects:
Customer relations
Consumer satisfaction
Job satisfaction
Labor productivity
Loyalty
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MARC

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245 1 4 |a The loyalty effect :  |b the hidden force behind growth, profits, and lasting value /  |c Frederick F. Reichheld with Thomas Teal. 
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