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The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal. the hidden force behind growth, profits, and lasting value /

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Bibliographic Details
Main Author:	Reichheld, Frederick F.
Other Authors:	Teal, Thomas, 1937-
Format:	Book
Language:	English
Published:	Boston, Mass. : Bain & Company ; , 1996
Subjects:	Customer relations Consumer satisfaction Job satisfaction Labor productivity Loyalty
Tags:	Add Tag No Tags, Be the first to tag this record!

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